/*
 * UI v2 — sistema visual das áreas logadas (Área do Cliente, painel, chat) e componentes comuns.
 * Carregado depois do app.css. Cores sempre dos tokens do tema (--vesc-*), configuráveis no painel.
 * Direção: "Corporate Premium" — superfícies claras, profundidade suave, ícones em todo lugar,
 * hierarquia tipográfica forte e estados (vazio, carregando, erro) sempre desenhados.
 */

:root {
    --ui-radius-sm: 10px;
    --ui-radius: 14px;
    --ui-radius-lg: 20px;
    --ui-border: rgba(var(--vesc-secondary-rgb), 0.09);
    --ui-border-strong: rgba(var(--vesc-secondary-rgb), 0.16);
    --ui-shadow-sm: 0 1px 2px rgba(16, 24, 40, 0.05);
    --ui-shadow: 0 1px 2px rgba(16, 24, 40, 0.04), 0 6px 18px -6px rgba(16, 24, 40, 0.1);
    --ui-shadow-lg: 0 18px 40px -14px rgba(16, 24, 40, 0.28);
    --ui-grad: linear-gradient(135deg, var(--vesc-secondary) 0%, var(--vesc-primary) 100%);
    --ui-soft: rgba(var(--vesc-primary-rgb), 0.08);
    --ui-softer: rgba(var(--vesc-primary-rgb), 0.04);
    --ui-ink: #0b1220;
    --ui-ok: #059669;
    --ui-ok-soft: rgba(5, 150, 105, 0.1);
    --ui-warn: #b45309;
    --ui-warn-soft: rgba(245, 158, 11, 0.14);
    --ui-bad: #dc2626;
    --ui-bad-soft: rgba(220, 38, 38, 0.09);
    --ui-info: #2563eb;
    --ui-info-soft: rgba(37, 99, 235, 0.09);
    --ui-fast: 150ms;
    --ui-ease: cubic-bezier(0.2, 0.7, 0.2, 1);
}

/* ---------------------------------------------------------------- Ícones --- */
.vesc-icon-grid { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='3' width='7' height='9' rx='1.5'/%3E%3Crect x='14' y='3' width='7' height='5' rx='1.5'/%3E%3Crect x='14' y='12' width='7' height='9' rx='1.5'/%3E%3Crect x='3' y='16' width='7' height='5' rx='1.5'/%3E%3C/svg%3E"); }
.vesc-icon-ticket { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M3 7a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v2a2.5 2.5 0 0 0 0 5v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-3a2.5 2.5 0 0 0 0-5z'/%3E%3Cpath d='M13 5v2M13 11v2M13 17v2'/%3E%3C/svg%3E"); }
.vesc-icon-inbox { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M22 12h-6l-2 3h-4l-2-3H2'/%3E%3Cpath d='M5.5 5.1 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.5-6.9A2 2 0 0 0 16.7 4H7.3a2 2 0 0 0-1.8 1.1z'/%3E%3C/svg%3E"); }
.vesc-icon-users { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2'/%3E%3Ccircle cx='9' cy='7' r='4'/%3E%3Cpath d='M22 21v-2a4 4 0 0 0-3-3.9M16 3.1a4 4 0 0 1 0 7.8'/%3E%3C/svg%3E"); }
.vesc-icon-key { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='7.5' cy='15.5' r='5.5'/%3E%3Cpath d='m21 2-9.6 9.6M15.5 7.5l3 3L22 7l-3-3'/%3E%3C/svg%3E"); }
.vesc-icon-building { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='4' y='2' width='16' height='20' rx='2'/%3E%3Cpath d='M9 22v-4h6v4M8 6h.01M16 6h.01M12 6h.01M12 10h.01M12 14h.01M16 10h.01M16 14h.01M8 10h.01M8 14h.01'/%3E%3C/svg%3E"); }
.vesc-icon-settings { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12.2 2h-.4a2 2 0 0 0-2 2v.2a2 2 0 0 1-1 1.7l-.4.3a2 2 0 0 1-2 0l-.2-.1a2 2 0 0 0-2.7.7l-.2.4a2 2 0 0 0 .7 2.7l.2.1a2 2 0 0 1 1 1.7v.5a2 2 0 0 1-1 1.7l-.2.1a2 2 0 0 0-.7 2.7l.2.4a2 2 0 0 0 2.7.7l.2-.1a2 2 0 0 1 2 0l.4.3a2 2 0 0 1 1 1.7v.2a2 2 0 0 0 2 2h.4a2 2 0 0 0 2-2v-.2a2 2 0 0 1 1-1.7l.4-.3a2 2 0 0 1 2 0l.2.1a2 2 0 0 0 2.7-.7l.2-.4a2 2 0 0 0-.7-2.7l-.2-.1a2 2 0 0 1-1-1.7v-.5a2 2 0 0 1 1-1.7l.2-.1a2 2 0 0 0 .7-2.7l-.2-.4a2 2 0 0 0-2.7-.7l-.2.1a2 2 0 0 1-2 0l-.4-.3a2 2 0 0 1-1-1.7V4a2 2 0 0 0-2-2z'/%3E%3Ccircle cx='12' cy='12' r='3'/%3E%3C/svg%3E"); }
.vesc-icon-globe { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M2 12h20M12 2a15 15 0 0 1 0 20M12 2a15 15 0 0 0 0 20'/%3E%3C/svg%3E"); }
.vesc-icon-tag { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12.6 2.6A2 2 0 0 0 11.2 2H4a2 2 0 0 0-2 2v7.2a2 2 0 0 0 .6 1.4l8.7 8.7a2.4 2.4 0 0 0 3.4 0l6.6-6.6a2.4 2.4 0 0 0 0-3.4z'/%3E%3Ccircle cx='7.5' cy='7.5' r='1.5'/%3E%3C/svg%3E"); }
.vesc-icon-plug { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12 22v-5M9 8V2M15 8V2M18 8v5a4 4 0 0 1-4 4h-4a4 4 0 0 1-4-4V8z'/%3E%3C/svg%3E"); }
.vesc-icon-clipboard { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='8' y='2' width='8' height='4' rx='1'/%3E%3Cpath d='M16 4h2a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h2M9 12h6M9 16h4'/%3E%3C/svg%3E"); }
.vesc-icon-logout { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M9 21H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h4M16 17l5-5-5-5M21 12H9'/%3E%3C/svg%3E"); }
.vesc-icon-send { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M14.5 21.7a.5.5 0 0 0 .9 0L22 3.1a.5.5 0 0 0-.6-.6L2.3 9.1a.5.5 0 0 0 0 .9l7.9 3.2a2 2 0 0 1 1.1 1.1z'/%3E%3Cpath d='m21.9 2.1-10.9 11'/%3E%3C/svg%3E"); }
.vesc-icon-paperclip { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m21.4 11.1-9.2 9.2a6 6 0 0 1-8.5-8.5l8.6-8.6a4 4 0 0 1 5.7 5.7l-8.6 8.6a2 2 0 0 1-2.8-2.8l8.5-8.5'/%3E%3C/svg%3E"); }
.vesc-icon-search { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E"); }
.vesc-icon-star { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='black' d='M12 2.5l2.9 6.2 6.6.7-5 4.5 1.4 6.6L12 17.2l-5.9 3.3 1.4-6.6-5-4.5 6.6-.7z'/%3E%3C/svg%3E"); }
.vesc-icon-clock { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M12 6v6l4 2'/%3E%3C/svg%3E"); }
.vesc-icon-check { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m5 12 5 5L20 7'/%3E%3C/svg%3E"); }
.vesc-icon-check2 { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m2 12 5 5L17 7M13 16l1 1L22 9'/%3E%3C/svg%3E"); }
.vesc-icon-arrow-left { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M19 12H5M12 19l-7-7 7-7'/%3E%3C/svg%3E"); }
.vesc-icon-arrow-right { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12h14M12 5l7 7-7 7'/%3E%3C/svg%3E"); }
.vesc-icon-x { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M18 6 6 18M6 6l12 12'/%3E%3C/svg%3E"); }
.vesc-icon-file { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M15 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7z'/%3E%3Cpath d='M14 2v4a2 2 0 0 0 2 2h4'/%3E%3C/svg%3E"); }
.vesc-icon-alert { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m21.7 18-8-14a2 2 0 0 0-3.4 0l-8 14A2 2 0 0 0 4 21h16a2 2 0 0 0 1.7-3z'/%3E%3Cpath d='M12 9v4M12 17h.01'/%3E%3C/svg%3E"); }
.vesc-icon-info { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M12 16v-4M12 8h.01'/%3E%3C/svg%3E"); }
.vesc-icon-tools { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.8-3.8a6 6 0 0 1-7.9 7.9l-6.9 6.9a2.1 2.1 0 0 1-3-3l6.9-6.9a6 6 0 0 1 7.9-7.9z'/%3E%3C/svg%3E"); }
.vesc-icon-phone { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z'/%3E%3C/svg%3E"); }
.vesc-icon-headset { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M3 14h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-7a9 9 0 0 1 18 0v7a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3'/%3E%3C/svg%3E"); }
.vesc-icon-card { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='2' y='5' width='20' height='14' rx='2'/%3E%3Cpath d='M2 10h20M6 15h4'/%3E%3C/svg%3E"); }
.vesc-icon-plus { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12 5v14M5 12h14'/%3E%3C/svg%3E"); }
.vesc-icon-zap { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M13 2 3 14h9l-1 8 10-12h-9z'/%3E%3C/svg%3E"); }
.vesc-icon-lock { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='11' width='18' height='11' rx='2'/%3E%3Cpath d='M7 11V7a5 5 0 0 1 10 0v4'/%3E%3C/svg%3E"); }
.vesc-icon-message-plus { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M21 12a8 8 0 0 1-11.6 7.1L4 20.5l1.4-4.9A8 8 0 1 1 21 12z'/%3E%3Cpath d='M12 8v6M9 11h6'/%3E%3C/svg%3E"); }
.vesc-icon-transfer { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m16 3 4 4-4 4M20 7H4M8 21l-4-4 4-4M4 17h16'/%3E%3C/svg%3E"); }
.vesc-icon-check-circle { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='m8 12 3 3 5-6'/%3E%3C/svg%3E"); }
.vesc-icon-refresh { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M3 12a9 9 0 0 1 15-6.7L21 8M21 3v5h-5M21 12a9 9 0 0 1-15 6.7L3 16M3 21v-5h5'/%3E%3C/svg%3E"); }
.vesc-icon-bolt-reply { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M4 17h6l-1 5 7-9h-6l1-5z'/%3E%3Cpath d='M17 4h3M17 8h4M17 12h2'/%3E%3C/svg%3E"); }
.vesc-icon-download { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3'/%3E%3C/svg%3E"); }
.vesc-icon-calendar { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='4' width='18' height='18' rx='2'/%3E%3Cpath d='M16 2v4M8 2v4M3 10h18'/%3E%3C/svg%3E"); }
.vesc-icon-sparkle { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12 3l1.9 5.1L19 10l-5.1 1.9L12 17l-1.9-5.1L5 10l5.1-1.9zM19 16l.8 2.2L22 19l-2.2.8L19 22l-.8-2.2L16 19l2.2-.8z'/%3E%3C/svg%3E"); }

.vesc-icon-mic { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='9' y='2' width='6' height='12' rx='3'/%3E%3Cpath d='M5 10a7 7 0 0 0 14 0'/%3E%3Cpath d='M12 17v5'/%3E%3C/svg%3E"); }
.vesc-icon-volume { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M11 5 6 9H2v6h4l5 4z'/%3E%3Cpath d='M15.5 8.5a5 5 0 0 1 0 7'/%3E%3Cpath d='M18.5 5.5a9 9 0 0 1 0 13'/%3E%3C/svg%3E"); }
.vesc-icon-volume-off { --icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M11 5 6 9H2v6h4l5 4z'/%3E%3Cpath d='m17 9 5 6'/%3E%3Cpath d='m22 9-5 6'/%3E%3C/svg%3E"); }
.vesc-icon-sm { width: 1rem; height: 1rem; }
.vesc-icon-md { width: 1.25rem; height: 1.25rem; }
.vesc-icon-lg { width: 1.75rem; height: 1.75rem; }

/* Ícone num círculo/quadrado suave (atalhos, indicadores, cabeçalhos) */
.ui-icon-box {
    flex: none;
    display: inline-grid;
    place-items: center;
    width: 2.75rem;
    height: 2.75rem;
    border-radius: 12px;
    background: var(--ui-soft);
    color: var(--vesc-primary);
}
.ui-icon-box .vesc-icon { width: 1.35rem; height: 1.35rem; }
.ui-icon-box.is-ok { background: var(--ui-ok-soft); color: var(--ui-ok); }
.ui-icon-box.is-warn { background: var(--ui-warn-soft); color: var(--ui-warn); }
.ui-icon-box.is-bad { background: var(--ui-bad-soft); color: var(--ui-bad); }
.ui-icon-box.is-info { background: var(--ui-info-soft); color: var(--ui-info); }
.ui-icon-box.is-lg { width: 3.5rem; height: 3.5rem; border-radius: 16px; }
.ui-icon-box.is-lg .vesc-icon { width: 1.75rem; height: 1.75rem; }

/* ---------------------------------------------------------------- Base ----- */
.vesc-admin, .vesc-customer {
    background: #f4f6fa;
    background: color-mix(in srgb, var(--vesc-bg) 88%, #e8edf5);
}
.vesc-admin h1, .vesc-admin h2, .vesc-customer h1, .vesc-customer h2 { letter-spacing: -0.015em; }

.vesc-card {
    border: 1px solid var(--ui-border);
    border-radius: var(--ui-radius);
    box-shadow: var(--ui-shadow-sm);
}
.vesc-card > .card-body { padding: 1.25rem; }
@media (min-width: 768px) { .vesc-card > .card-body { padding: 1.5rem; } }

.form-control, .form-select { border-color: var(--ui-border-strong); min-height: 44px; }
.form-control-sm, .form-select-sm { min-height: 36px; }
.form-label { font-weight: 600; font-size: 0.9rem; color: color-mix(in srgb, var(--vesc-text) 88%, #fff); }
.btn { font-weight: 600; border-radius: var(--ui-radius-sm); display: inline-flex; align-items: center; justify-content: center; gap: 0.45rem; }
.btn .vesc-icon { width: 1.1rem; height: 1.1rem; }
.btn-sm .vesc-icon { width: 0.95rem; height: 0.95rem; }
.btn-light { background: #fff; border-color: var(--ui-border-strong); }
.btn-ghost { background: transparent; border: 1px solid transparent; color: var(--vesc-text); }
.btn-ghost:hover { background: var(--ui-soft); color: var(--vesc-primary); }
.btn-soft { background: var(--ui-soft); color: var(--vesc-primary); border: 1px solid transparent; }
.btn-soft:hover { background: rgba(var(--vesc-primary-rgb), 0.14); color: var(--vesc-primary); }
.btn-soft-danger { background: var(--ui-bad-soft); color: var(--ui-bad); border: 1px solid transparent; }
.btn-soft-danger:hover { background: rgba(220, 38, 38, 0.16); color: var(--ui-bad); }
.btn-icon { width: 40px; height: 40px; padding: 0; }
.btn-icon.btn-sm { width: 34px; height: 34px; }

/* Selos suaves (status) */
.ui-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.2rem 0.6rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 700;
    line-height: 1.4;
    background: var(--ui-soft);
    color: var(--vesc-primary);
    white-space: nowrap;
}
.ui-badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.ui-badge.no-dot::before { display: none; }
.ui-badge.is-ok { background: var(--ui-ok-soft); color: var(--ui-ok); }
.ui-badge.is-warn { background: var(--ui-warn-soft); color: var(--ui-warn); }
.ui-badge.is-bad { background: var(--ui-bad-soft); color: var(--ui-bad); }
.ui-badge.is-info { background: var(--ui-info-soft); color: var(--ui-info); }
.ui-badge.is-muted { background: rgba(var(--vesc-secondary-rgb), 0.07); color: var(--vesc-muted); }

/* Cabeçalho de página */
.ui-page-head { display: flex; flex-wrap: wrap; align-items: center; gap: 0.75rem 1rem; margin-bottom: 1.5rem; }
.ui-page-head h1 { font-size: clamp(1.4rem, 2.4vw, 1.75rem); font-weight: 800; color: var(--vesc-secondary); margin: 0; }
.ui-page-head p { margin: 0.2rem 0 0; color: var(--vesc-muted); }
.ui-page-head .ui-page-actions { margin-left: auto; display: flex; flex-wrap: wrap; gap: 0.5rem; }
.ui-back { display: inline-flex; align-items: center; gap: 0.35rem; font-size: 0.875rem; font-weight: 600; color: var(--vesc-muted); text-decoration: none; margin-bottom: 0.75rem; }
.ui-back:hover { color: var(--vesc-primary); }
.ui-back .vesc-icon { width: 1rem; height: 1rem; }

/* Título de seção dentro de cartão */
.ui-section-title { display: flex; align-items: center; gap: 0.5rem; font-size: 0.8rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: var(--vesc-muted); margin: 0 0 1rem; }

/* Estado vazio */
.ui-empty { text-align: center; padding: 2.5rem 1rem; color: var(--vesc-muted); }
.ui-empty .ui-icon-box { margin-bottom: 0.9rem; }
.ui-empty strong { display: block; color: var(--vesc-text); font-size: 1.05rem; margin-bottom: 0.25rem; }

/* Avatar com iniciais */
.ui-avatar {
    flex: none;
    display: inline-grid;
    place-items: center;
    width: 2.5rem;
    height: 2.5rem;
    border-radius: 50%;
    font-size: 0.85rem;
    font-weight: 800;
    color: #fff;
    background: var(--ui-grad);
    text-transform: uppercase;
    letter-spacing: 0.02em;
    user-select: none;
}
.ui-avatar.is-sm { width: 2rem; height: 2rem; font-size: 0.72rem; }
.ui-avatar.is-lg { width: 3.25rem; height: 3.25rem; font-size: 1.05rem; }
.ui-avatar[data-hue="1"] { background: linear-gradient(135deg, #0ea5e9, #2563eb); }
.ui-avatar[data-hue="2"] { background: linear-gradient(135deg, #10b981, #047857); }
.ui-avatar[data-hue="3"] { background: linear-gradient(135deg, #f59e0b, #d97706); }
.ui-avatar[data-hue="4"] { background: linear-gradient(135deg, #8b5cf6, #6d28d9); }
.ui-avatar[data-hue="5"] { background: linear-gradient(135deg, #ec4899, #be185d); }
.ui-avatar[data-hue="6"] { background: linear-gradient(135deg, #14b8a6, #0f766e); }
.ui-avatar-wrap { position: relative; display: inline-flex; }
.ui-presence { position: absolute; right: -1px; bottom: -1px; width: 12px; height: 12px; border-radius: 50%; background: #94a3b8; border: 2px solid #fff; }
.ui-presence.is-on { background: #10b981; }
.ui-presence.is-away { background: #f59e0b; }

/* Tabelas */
.vesc-admin .table, .vesc-customer .table { --bs-table-bg: transparent; margin-bottom: 0; }
.vesc-admin .table > thead th, .vesc-customer .table > thead th {
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--vesc-muted);
    border-bottom-color: var(--ui-border-strong);
    white-space: nowrap;
}
.vesc-admin .table > tbody td, .vesc-customer .table > tbody td { border-color: var(--ui-border); padding-top: 0.75rem; padding-bottom: 0.75rem; }
.vesc-admin .table-hover > tbody > tr:hover > * { --bs-table-bg-state: var(--ui-softer); }

/* Abas em pílula */
.vesc-tabs { gap: 0.35rem; padding: 0.3rem; background: rgba(var(--vesc-secondary-rgb), 0.05); border-radius: 12px; display: inline-flex; max-width: 100%; }
.vesc-tabs .nav-link { border-radius: 9px; font-weight: 600; font-size: 0.9rem; color: var(--vesc-muted); padding: 0.45rem 0.9rem; }
.vesc-tabs .nav-link:hover { color: var(--vesc-primary); }
.vesc-tabs .nav-link.active { background: #fff; color: var(--vesc-primary); box-shadow: var(--ui-shadow-sm); }

.alert { border-radius: var(--ui-radius-sm); border-width: 0; border-left: 4px solid; }
.alert-info { background: var(--ui-info-soft); color: #1e3a8a; border-left-color: var(--ui-info); }
.alert-success { background: var(--ui-ok-soft); color: #065f46; border-left-color: var(--ui-ok); }
.alert-warning { background: var(--ui-warn-soft); color: #78350f; border-left-color: #f59e0b; }
.alert-danger { background: var(--ui-bad-soft); color: #7f1d1d; border-left-color: var(--ui-bad); }

/* Indicadores (KPI) */
.ui-stat {
    display: flex;
    align-items: flex-start;
    gap: 0.9rem;
    height: 100%;
    padding: 1.1rem 1.2rem;
    border-radius: var(--ui-radius);
    background: var(--vesc-surface);
    border: 1px solid var(--ui-border);
    box-shadow: var(--ui-shadow-sm);
    color: var(--vesc-text);
    text-decoration: none;
    transition: box-shadow var(--ui-fast), transform var(--ui-fast);
}
a.ui-stat:hover { box-shadow: var(--ui-shadow); transform: translateY(-2px); color: var(--vesc-text); }
.ui-stat-label { font-size: 0.82rem; color: var(--vesc-muted); font-weight: 600; }
.ui-stat-value { font-size: 1.75rem; font-weight: 800; line-height: 1.1; color: var(--vesc-secondary); letter-spacing: -0.02em; }
.ui-stat-hint { font-size: 0.78rem; color: var(--vesc-muted); }

/* Lista de itens clicáveis */
.ui-list { list-style: none; margin: 0; padding: 0; }
.ui-list-item {
    display: flex;
    align-items: center;
    gap: 0.85rem;
    padding: 0.85rem 0.25rem;
    border-bottom: 1px solid var(--ui-border);
    color: var(--vesc-text);
    text-decoration: none;
}
.ui-list li:last-child .ui-list-item, .ui-list > .ui-list-item:last-child { border-bottom: 0; }
a.ui-list-item:hover { color: var(--vesc-text); background: var(--ui-softer); border-radius: var(--ui-radius-sm); }
.ui-list-main { flex: 1; min-width: 0; }
.ui-list-title { font-weight: 700; display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ui-list-sub { font-size: 0.83rem; color: var(--vesc-muted); display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

@media (prefers-reduced-motion: reduce) {
    .ui-stat, a.ui-stat:hover { transition: none; transform: none; }
}

/* ======================================================= Moldura do painel === */
.ui-shell { display: flex; min-height: 100vh; }
.ui-sidebar {
    --bs-offcanvas-width: 272px;
    display: flex;
    flex-direction: column;
    background: var(--vesc-surface);
    border-right: 1px solid var(--ui-border);
}
@media (min-width: 992px) {
    .ui-sidebar { position: sticky; top: 0; width: 256px; height: 100vh; flex: none; }
}
.ui-sidebar-brand { display: flex; align-items: center; gap: 0.5rem; padding: 1.1rem 1.25rem; border-bottom: 1px solid var(--ui-border); min-height: 68px; }
.ui-sidebar-logo { font-weight: 800; font-size: 1.1rem; color: var(--vesc-secondary); text-decoration: none; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.ui-sidebar-logo .vesc-logo { max-height: 34px; max-width: 150px; }
.ui-sidebar-tag { font-size: 0.65rem; font-weight: 800; letter-spacing: 0.08em; text-transform: uppercase; padding: 0.15rem 0.45rem; border-radius: 6px; background: var(--ui-soft); color: var(--vesc-primary); }
.ui-nav { flex: 1; overflow-y: auto; padding: 0.75rem 0.75rem 1rem; display: flex; flex-direction: column; gap: 2px; }
.ui-nav-section { font-size: 0.68rem; font-weight: 800; letter-spacing: 0.09em; text-transform: uppercase; color: var(--vesc-muted); padding: 1rem 0.75rem 0.4rem; }
.ui-nav-link {
    display: flex;
    align-items: center;
    gap: 0.7rem;
    padding: 0.6rem 0.75rem;
    min-height: 42px;
    border-radius: 10px;
    color: color-mix(in srgb, var(--vesc-text) 85%, #fff);
    font-weight: 500;
    font-size: 0.925rem;
    text-decoration: none;
    transition: background var(--ui-fast), color var(--ui-fast);
}
.ui-nav-link .vesc-icon { width: 1.15rem; height: 1.15rem; color: var(--vesc-muted); transition: color var(--ui-fast); }
.ui-nav-link:hover { background: var(--ui-softer); color: var(--vesc-primary); }
.ui-nav-link:hover .vesc-icon { color: var(--vesc-primary); }
.ui-nav-link.active { background: var(--ui-soft); color: var(--vesc-primary); font-weight: 700; }
.ui-nav-link.active .vesc-icon { color: var(--vesc-primary); }
.ui-sidebar-user { display: flex; align-items: center; gap: 0.65rem; padding: 0.9rem 1.1rem; border-top: 1px solid var(--ui-border); }
.ui-sidebar-user-text { display: flex; flex-direction: column; min-width: 0; line-height: 1.25; }
.ui-sidebar-user-text strong { font-size: 0.875rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-sidebar-user-text small { font-size: 0.75rem; color: var(--vesc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

.ui-main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.ui-topbar {
    position: sticky;
    top: 0;
    z-index: 1020;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    min-height: 64px;
    padding: 0.5rem 1rem;
    background: rgba(255, 255, 255, 0.85);
    -webkit-backdrop-filter: saturate(180%) blur(12px);
    backdrop-filter: saturate(180%) blur(12px);
    border-bottom: 1px solid var(--ui-border);
}
@media (min-width: 992px) { .ui-topbar { padding: 0.5rem 2rem; } }
.ui-topbar-brand { font-weight: 800; color: var(--vesc-secondary); text-decoration: none; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.ui-topbar-brand .vesc-logo { max-height: 28px; }
.ui-topbar .vesc-burger, .ui-topbar .vesc-burger::before, .ui-topbar .vesc-burger::after { background: var(--vesc-secondary); }
.ui-topbar .vesc-bell { color: var(--vesc-text); }
.ui-user-btn { gap: 0.5rem; padding: 0.25rem 0.6rem 0.25rem 0.3rem; border-radius: 999px; }
.ui-dropdown { border: 1px solid var(--ui-border); border-radius: var(--ui-radius); box-shadow: var(--ui-shadow-lg); padding: 0.35rem; min-width: 240px; }
.ui-dropdown .dropdown-item { display: flex; align-items: center; gap: 0.6rem; border-radius: 8px; padding: 0.55rem 0.7rem; font-size: 0.9rem; }
.ui-dropdown .dropdown-item .vesc-icon { width: 1rem; height: 1rem; color: var(--vesc-muted); }
.ui-dropdown .dropdown-item.text-danger .vesc-icon { color: var(--ui-bad); }
.ui-content { flex: 1; padding: 1.25rem 1rem 2.5rem; }
@media (min-width: 992px) { .ui-content { padding: 2rem 2rem 3rem; } }
.vesc-admin .vesc-bell-count { top: 2px; right: 0; }

/* ================================================================ Chat ====== */
.ui-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #10b981; box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.22); }
.ui-dot.is-away { background: #f59e0b; box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.22); }
.ui-dot.is-on { background: #10b981; }

.ui-typing { display: inline-flex; gap: 4px; align-items: center; }
.ui-typing i { width: 7px; height: 7px; border-radius: 50%; background: var(--vesc-primary); opacity: 0.35; animation: ui-typing 1.2s infinite ease-in-out; }
.ui-typing i:nth-child(2) { animation-delay: 0.15s; }
.ui-typing i:nth-child(3) { animation-delay: 0.3s; }
@keyframes ui-typing { 0%, 60%, 100% { transform: translateY(0); opacity: 0.35; } 30% { transform: translateY(-4px); opacity: 1; } }

.ui-chat {
    background: var(--vesc-surface);
    border: 1px solid var(--ui-border);
    border-radius: var(--ui-radius-lg);
    box-shadow: var(--ui-shadow);
    overflow: hidden;
}
.ui-chat-loading { display: flex; align-items: center; justify-content: center; gap: 0.75rem; padding: 3rem 1rem; color: var(--vesc-muted); }
.ui-chat [hidden] { display: none !important; }

/* Tela inicial */
.ui-chat-hero {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.9rem 1rem;
    padding: 1.4rem 1.5rem;
    background: var(--ui-grad);
    color: #fff;
}
.ui-chat-team { display: flex; }
.ui-chat-team .ui-avatar { width: 2.6rem; height: 2.6rem; border: 3px solid rgba(255, 255, 255, 0.9); margin-left: -0.7rem; }
.ui-chat-team .ui-avatar:first-child { margin-left: 0; }
.ui-chat-team .ui-avatar .vesc-icon { width: 1.1rem; height: 1.1rem; }
.ui-chat-hero-title { font-size: 1.15rem; font-weight: 800; margin: 0; color: #fff; letter-spacing: -0.01em; }
.ui-chat-hero-sub { margin: 0.15rem 0 0; font-size: 0.875rem; color: rgba(255, 255, 255, 0.82); }
.ui-chat-online { display: inline-flex; align-items: center; gap: 0.45rem; padding: 0.35rem 0.8rem; border-radius: 999px; background: rgba(255, 255, 255, 0.16); font-size: 0.8rem; font-weight: 700; white-space: nowrap; }
.ui-chat-online.is-off .ui-dot { background: #f59e0b; box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.3); }
.ui-chat-start-body { padding: 1.5rem; }
.ui-chat-deps { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 0.6rem; }
.ui-dep-input { position: absolute; opacity: 0; pointer-events: none; }
.ui-dep {
    position: relative;
    display: flex;
    align-items: center;
    gap: 0.7rem;
    padding: 0.75rem 0.85rem;
    border: 1.5px solid var(--ui-border-strong);
    border-radius: var(--ui-radius);
    cursor: pointer;
    font-weight: 600;
    transition: border-color var(--ui-fast), background var(--ui-fast), box-shadow var(--ui-fast);
}
.ui-dep .ui-icon-box { width: 2.25rem; height: 2.25rem; border-radius: 10px; }
.ui-dep .ui-icon-box .vesc-icon { width: 1.1rem; height: 1.1rem; }
.ui-dep-name { flex: 1; min-width: 0; font-size: 0.9rem; line-height: 1.2; }
.ui-dep-check { width: 1rem; height: 1rem; color: var(--vesc-primary); opacity: 0; transition: opacity var(--ui-fast); }
.ui-dep:hover { border-color: rgba(var(--vesc-primary-rgb), 0.45); }
.ui-dep-input:checked + .ui-dep { border-color: var(--vesc-primary); background: var(--ui-softer); box-shadow: 0 0 0 3px rgba(var(--vesc-primary-rgb), 0.12); }
.ui-dep-input:checked + .ui-dep .ui-dep-check { opacity: 1; }
.ui-dep-input:focus-visible + .ui-dep { outline: 3px solid rgba(var(--vesc-primary-rgb), 0.45); outline-offset: 2px; }
.ui-chat-first { resize: vertical; min-height: 96px; }
.ui-chat-suggest { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.ui-chip {
    border: 1px solid var(--ui-border-strong);
    background: #fff;
    color: var(--vesc-text);
    border-radius: 999px;
    padding: 0.35rem 0.8rem;
    font-size: 0.82rem;
    font-weight: 500;
    transition: all var(--ui-fast);
}
.ui-chip:hover { border-color: var(--vesc-primary); color: var(--vesc-primary); background: var(--ui-softer); }
.ui-chat-note { display: flex; align-items: center; justify-content: center; gap: 0.4rem; margin: 0.9rem 0 0; font-size: 0.78rem; color: var(--vesc-muted); }
.ui-chat-note .vesc-icon { width: 0.9rem; height: 0.9rem; }

/* Conversa */
.ui-chat-conv, .ui-conv {
    display: flex;
    flex-direction: column;
    height: min(760px, calc(100dvh - 11rem));
    min-height: 460px;
}
.ui-chat-head {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.85rem 1rem;
    border-bottom: 1px solid var(--ui-border);
    background: var(--vesc-surface);
    flex: none;
}
.ui-chat-head .ui-avatar .vesc-icon { width: 1.2rem; height: 1.2rem; }
.ui-chat-head-title { font-weight: 800; color: var(--vesc-secondary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-chat-head-status { font-size: 0.8rem; color: var(--vesc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-chat-queue {
    display: flex;
    align-items: center;
    gap: 0.9rem;
    margin: 0.75rem 1rem 0;
    padding: 0.8rem 1rem;
    border-radius: var(--ui-radius);
    background: var(--ui-softer);
    border: 1px dashed rgba(var(--vesc-primary-rgb), 0.35);
    flex: none;
}
.ui-chat-queue strong { display: block; color: var(--vesc-secondary); font-size: 0.925rem; }
.ui-chat-queue span:not(.ui-typing) { display: block; font-size: 0.8rem; color: var(--vesc-muted); }

.ui-chat-messages {
    flex: 1;
    list-style: none;
    margin: 0;
    padding: 1rem;
    overflow-y: auto;
    overscroll-behavior: contain;
    display: flex;
    flex-direction: column;
    gap: 2px;
    background:
        radial-gradient(circle at 1px 1px, rgba(var(--vesc-secondary-rgb), 0.06) 1px, transparent 0) 0 0 / 22px 22px,
        color-mix(in srgb, var(--vesc-bg) 70%, #fff);
}
.ui-chat-day { align-self: center; margin: 0.9rem 0 0.5rem; }
.ui-chat-day span { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--vesc-muted); background: #fff; border: 1px solid var(--ui-border); border-radius: 999px; padding: 0.2rem 0.75rem; }
.ui-chat-system { align-self: center; max-width: 90%; margin: 0.5rem 0; text-align: center; }
.ui-chat-system span { display: inline-block; font-size: 0.8rem; color: color-mix(in srgb, var(--vesc-text) 70%, #fff); background: rgba(var(--vesc-secondary-rgb), 0.06); border-radius: 10px; padding: 0.35rem 0.75rem; }

.ui-msg { display: flex; align-items: flex-end; gap: 0.5rem; margin-top: 0.65rem; }
.ui-msg.is-grouped { margin-top: 2px; }
.ui-msg.is-mine { justify-content: flex-end; }
.ui-msg-avatar { flex: none; width: 2rem; align-self: flex-end; }
.ui-msg-col { display: flex; flex-direction: column; max-width: min(78%, 560px); min-width: 0; }
.ui-msg.is-mine .ui-msg-col { align-items: flex-end; }
.ui-msg-author { font-size: 0.72rem; font-weight: 700; color: var(--vesc-muted); margin: 0 0 0.2rem 0.6rem; }
.ui-bubble {
    position: relative;
    padding: 0.55rem 0.8rem 0.4rem;
    border-radius: 18px;
    background: #fff;
    border: 1px solid var(--ui-border);
    box-shadow: var(--ui-shadow-sm);
    color: var(--vesc-text);
    overflow-wrap: anywhere;
}
.ui-msg.is-theirs:not(.is-grouped) .ui-bubble { border-top-left-radius: 6px; }
.ui-msg.is-mine .ui-bubble { background: var(--ui-grad); color: #fff; border-color: transparent; }
.ui-msg.is-mine:not(.is-grouped) .ui-bubble { border-top-right-radius: 6px; }
.ui-bubble-text { white-space: pre-wrap; line-height: 1.45; font-size: 0.95rem; }
.ui-bubble-meta { display: flex; align-items: center; justify-content: flex-end; gap: 0.2rem; margin-top: 0.15rem; font-size: 0.68rem; color: var(--vesc-muted); }
.ui-msg.is-mine .ui-bubble-meta { color: rgba(255, 255, 255, 0.75); }
.ui-tick { width: 0.95rem; height: 0.95rem; }
.ui-bubble-meta.is-read .ui-tick { color: #7dd3fc; }
.ui-bubble-image { display: block; margin: 0.3rem 0 0.1rem; }
.ui-bubble-image img { display: block; max-width: 240px; max-height: 220px; width: 100%; object-fit: cover; border-radius: 12px; }
.ui-bubble-file { display: flex; align-items: center; gap: 0.6rem; margin: 0.35rem 0 0.1rem; padding: 0.55rem 0.7rem; border-radius: 12px; background: rgba(var(--vesc-secondary-rgb), 0.06); color: inherit; text-decoration: none; min-width: 200px; }
.ui-msg.is-mine .ui-bubble-file { background: rgba(255, 255, 255, 0.16); color: #fff; }
.ui-bubble-file .vesc-icon { width: 1.25rem; height: 1.25rem; flex: none; }
.ui-bubble-file-text { display: flex; flex-direction: column; min-width: 0; line-height: 1.25; }
.ui-bubble-file-text strong { font-size: 0.85rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 200px; }
.ui-bubble-file-text small { font-size: 0.72rem; opacity: 0.75; }

.ui-chat-ended { text-align: center; padding: 1rem 1rem 1.1rem; border-top: 1px solid var(--ui-border); background: #fff; flex: none; }
.ui-chat-ended-title { display: inline-flex; align-items: center; gap: 0.45rem; font-weight: 800; font-size: 1rem; color: var(--vesc-secondary); margin: 0 0 0.5rem; }
.ui-chat-ended-title .vesc-icon { color: var(--ui-ok); width: 1.25rem; height: 1.25rem; }
.ui-rating-form { max-width: 380px; margin: 0 auto; }
.ui-stars { display: inline-flex; flex-direction: row-reverse; gap: 0.25rem; }
.ui-stars input { position: absolute; opacity: 0; pointer-events: none; }
.ui-stars label { cursor: pointer; padding: 0.15rem; color: #cbd5e1; transition: color var(--ui-fast), transform var(--ui-fast); }
.ui-stars label .vesc-icon { width: 2.1rem; height: 2.1rem; }
.ui-stars label:hover, .ui-stars label:hover ~ label, .ui-stars input:checked ~ label { color: #f59e0b; }
.ui-stars label:hover { transform: scale(1.12); }
.ui-stars input:focus-visible + label { outline: 3px solid rgba(var(--vesc-primary-rgb), 0.45); border-radius: 6px; }
.ui-chat-rated { display: inline-flex; align-items: center; gap: 0.4rem; color: var(--ui-ok); font-weight: 700; }
.ui-stars-view { display: inline-flex; gap: 1px; }
.ui-stars-view .vesc-icon { width: 1rem; height: 1rem; color: #cbd5e1; }
.ui-stars-view .vesc-icon.is-on { color: #f59e0b; }

/* Campo de mensagem */
.ui-composer { position: relative; padding: 0.7rem 0.85rem 0.5rem; border-top: 1px solid var(--ui-border); background: #fff; flex: none; }
.ui-composer-bar {
    display: flex;
    align-items: flex-end;
    gap: 0.35rem;
    padding: 0.3rem;
    border: 1.5px solid var(--ui-border-strong);
    border-radius: 22px;
    background: #fff;
    transition: border-color var(--ui-fast), box-shadow var(--ui-fast);
}
.ui-composer-bar:focus-within { border-color: rgba(var(--vesc-primary-rgb), 0.6); box-shadow: 0 0 0 3px rgba(var(--vesc-primary-rgb), 0.12); }
.ui-composer-bar textarea {
    flex: 1;
    min-width: 0;
    min-height: 40px;
    max-height: 160px;
    padding: 0.55rem 0.4rem;
    border: 0;
    outline: 0;
    resize: none;
    background: transparent;
    font: inherit;
    font-size: 0.95rem;
    line-height: 1.4;
    color: var(--vesc-text);
}
.ui-composer-bar .btn-icon { border-radius: 50%; width: 40px; height: 40px; flex: none; color: var(--vesc-muted); }
.ui-composer-bar .btn-icon:hover { color: var(--vesc-primary); }
.ui-composer-send.btn-primary, .ui-composer-send.btn-primary:hover { color: #fff; }
.ui-composer-send .vesc-icon { width: 1.15rem; height: 1.15rem; }
.ui-composer-attach { margin: 0; cursor: pointer; }
.ui-composer-hint { margin: 0.35rem 0 0; font-size: 0.7rem; color: var(--vesc-muted); text-align: center; }
.ui-file-chip { display: inline-flex; align-items: center; gap: 0.4rem; max-width: 100%; margin-bottom: 0.45rem; padding: 0.2rem 0.3rem 0.2rem 0.65rem; border-radius: 999px; background: var(--ui-soft); color: var(--vesc-primary); font-size: 0.82rem; font-weight: 600; }
.ui-file-chip-name { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-file-chip .vesc-icon { width: 0.95rem; height: 0.95rem; }
.ui-file-chip[hidden] { display: none; }

/* Área do Cliente: o chat ocupa a tela descontando a barra inferior */
.vesc-customer .ui-chat-conv { height: calc(100dvh - 14.5rem - env(safe-area-inset-bottom)); min-height: 380px; }
@media (min-width: 992px) { .vesc-customer .ui-chat-conv { height: min(760px, calc(100dvh - 12rem)); } }

/* ======================================================= Painel do atendente */
.ui-agent {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 1rem;
    height: calc(100dvh - 64px - 2.5rem);
    min-height: 520px;
}
@media (min-width: 992px) { .ui-agent { height: calc(100dvh - 64px - 4rem); } }
@media (min-width: 1200px) { .ui-agent { grid-template-columns: 340px minmax(0, 1fr); } }
@media (min-width: 1400px) { .ui-agent { grid-template-columns: 340px minmax(0, 1fr) 290px; } }
.ui-agent-side, .ui-agent-main, .ui-agent-info {
    min-height: 0;
    background: var(--vesc-surface);
    border: 1px solid var(--ui-border);
    border-radius: var(--ui-radius-lg);
    box-shadow: var(--ui-shadow-sm);
    overflow: hidden;
}
.ui-agent [hidden] { display: none !important; }
.ui-agent-side { display: flex; flex-direction: column; }
.ui-agent-main { display: flex; flex-direction: column; }
@media (max-width: 1199.98px) {
    .ui-agent .ui-agent-main { display: none; }
    .ui-agent.is-conversation .ui-agent-main { display: flex; }
    .ui-agent.is-conversation .ui-agent-side { display: none; }
}
.ui-agent .ui-conv { height: 100%; min-height: 0; }
.ui-agent-empty { margin: auto; max-width: 340px; }
.ui-agent-side-head { padding: 1rem 1rem 0; border-bottom: 1px solid var(--ui-border); display: flex; flex-direction: column; gap: 0.75rem; }
.ui-agent-title { font-size: 1.2rem; font-weight: 800; color: var(--vesc-secondary); margin: 0; }
.ui-presence-switch { display: grid; grid-template-columns: 1fr 1fr; padding: 3px; background: rgba(var(--vesc-secondary-rgb), 0.06); border-radius: 10px; }
.ui-presence-switch input { position: absolute; opacity: 0; pointer-events: none; }
.ui-presence-switch label { display: flex; align-items: center; justify-content: center; gap: 0.45rem; padding: 0.4rem; border-radius: 8px; font-size: 0.85rem; font-weight: 600; color: var(--vesc-muted); cursor: pointer; }
.ui-presence-switch input:checked + label { background: #fff; color: var(--vesc-text); box-shadow: var(--ui-shadow-sm); }
.ui-presence-switch input:focus-visible + label { outline: 3px solid rgba(var(--vesc-primary-rgb), 0.4); }
.ui-search { display: flex; align-items: center; gap: 0.5rem; padding: 0 0.75rem; min-height: 40px; border-radius: 10px; background: rgba(var(--vesc-secondary-rgb), 0.05); color: var(--vesc-muted); margin: 0; }
.ui-search:focus-within { background: #fff; box-shadow: 0 0 0 2px rgba(var(--vesc-primary-rgb), 0.35); }
.ui-search .vesc-icon { width: 1rem; height: 1rem; flex: none; }
.ui-search input { flex: 1; min-width: 0; border: 0; background: transparent; outline: 0; font-size: 0.9rem; color: var(--vesc-text); }
.ui-search.is-sm { min-height: 34px; }
.ui-agent-tabs { display: flex; gap: 0.25rem; }
.ui-agent-tabs button { flex: 1; display: inline-flex; align-items: center; justify-content: center; gap: 0.4rem; padding: 0.55rem 0.4rem 0.65rem; border: 0; background: transparent; border-bottom: 2px solid transparent; font-weight: 700; font-size: 0.875rem; color: var(--vesc-muted); }
.ui-agent-tabs button.active { color: var(--vesc-primary); border-bottom-color: var(--vesc-primary); }
.ui-agent-tabs button.is-pulse .ui-count { animation: ui-pulse 1.2s ease-in-out 4; }
@keyframes ui-pulse { 50% { transform: scale(1.25); } }
.ui-count { display: inline-grid; place-items: center; min-width: 1.35rem; height: 1.35rem; padding: 0 0.35rem; border-radius: 999px; font-size: 0.72rem; font-weight: 800; background: rgba(var(--vesc-secondary-rgb), 0.08); color: var(--vesc-text); }
.ui-count.is-hot { background: var(--ui-bad); color: #fff; }
.ui-count.is-zero { background: rgba(var(--vesc-secondary-rgb), 0.08); color: var(--vesc-muted); }
.ui-agent-lists { flex: 1; min-height: 0; overflow-y: auto; padding: 0.4rem; }
.ui-conv-list { display: flex; flex-direction: column; gap: 2px; }
.ui-conv-item { display: flex; gap: 0.7rem; align-items: flex-start; width: 100%; text-align: left; padding: 0.7rem 0.65rem; border: 0; border-radius: 12px; background: transparent; color: var(--vesc-text); transition: background var(--ui-fast); }
.ui-conv-item:hover { background: var(--ui-softer); }
.ui-conv-item.active { background: var(--ui-soft); box-shadow: inset 3px 0 0 var(--vesc-primary); }
.ui-conv-main { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 0.1rem; }
.ui-conv-top, .ui-conv-bottom { display: flex; align-items: center; gap: 0.4rem; min-width: 0; }
.ui-conv-name { flex: 1; min-width: 0; font-size: 0.9rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-conv-time { flex: none; font-size: 0.72rem; color: var(--vesc-muted); }
.ui-conv-preview { font-size: 0.82rem; color: var(--vesc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-conv-item.has-unread .ui-conv-preview { color: var(--vesc-text); font-weight: 600; }
.ui-conv-dep { flex: 1; min-width: 0; font-size: 0.72rem; color: var(--vesc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-conv-bottom .ui-badge { font-size: 0.66rem; padding: 0.1rem 0.45rem; }
.ui-conv-empty { display: flex; flex-direction: column; align-items: center; gap: 0.5rem; padding: 2.5rem 1rem; color: var(--vesc-muted); font-size: 0.875rem; text-align: center; }
.ui-conv-empty .vesc-icon { width: 2rem; height: 2rem; opacity: 0.5; }
.ui-avatar-flag { position: absolute; right: -4px; bottom: -3px; width: 17px; height: 17px; border-radius: 50%; display: grid; place-items: center; font-size: 0.55rem; font-weight: 800; background: #fff; color: var(--vesc-muted); border: 1px solid var(--ui-border-strong); }
.ui-agent-team { display: flex; align-items: center; gap: 0.6rem; padding: 0.7rem 1rem; border-top: 1px solid var(--ui-border); }
.ui-agent-team-label { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--vesc-muted); white-space: nowrap; }
.ui-avatar-stack { display: flex; flex-wrap: wrap; gap: 0.25rem; }
.ui-conv-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 0.35rem; }
.ui-conv-panel { padding: 0.85rem 1rem; background: var(--ui-softer); border-bottom: 1px solid var(--ui-border); flex: none; }
.ui-conv-panel-title { display: flex; align-items: center; gap: 0.45rem; font-weight: 700; font-size: 0.875rem; margin: 0 0 0.6rem; color: var(--vesc-secondary); }
.ui-conv-panel-title .vesc-icon { width: 1rem; height: 1rem; }
.ui-quick { position: absolute; left: 0.85rem; right: 0.85rem; bottom: calc(100% - 0.35rem); max-height: 320px; display: flex; flex-direction: column; gap: 0.5rem; padding: 0.6rem; background: #fff; border: 1px solid var(--ui-border); border-radius: var(--ui-radius); box-shadow: var(--ui-shadow-lg); z-index: 5; }
.ui-quick-list { overflow-y: auto; display: flex; flex-direction: column; gap: 2px; }
.ui-quick-item { display: flex; flex-direction: column; gap: 0.1rem; text-align: left; border: 0; background: transparent; padding: 0.55rem 0.65rem; border-radius: 10px; }
.ui-quick-item:hover, .ui-quick-item:focus-visible { background: var(--ui-soft); }
.ui-quick-item strong { font-size: 0.875rem; color: var(--vesc-secondary); }
.ui-quick-item span { font-size: 0.8rem; color: var(--vesc-muted); display: -webkit-box; -webkit-line-clamp: 2; line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.ui-quick-empty { padding: 1rem; text-align: center; font-size: 0.85rem; color: var(--vesc-muted); }

.ui-agent-info { display: flex; flex-direction: column; padding: 1.25rem; overflow-y: auto; }
@media (max-width: 1399.98px) {
    .ui-agent-info { position: fixed; top: 76px; right: 1rem; bottom: 1rem; width: min(320px, calc(100vw - 2rem)); z-index: 1030; box-shadow: var(--ui-shadow-lg); }
}
.ui-agent-info-head { display: flex; flex-direction: column; align-items: center; gap: 0.4rem; text-align: center; padding-bottom: 1rem; margin-bottom: 0.5rem; border-bottom: 1px solid var(--ui-border); }
.ui-agent-info-head strong { font-size: 1.05rem; color: var(--vesc-secondary); }
.ui-info-list { margin: 0 0 1rem; display: grid; gap: 0.2rem; }
.ui-info-list dt { font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--vesc-muted); margin-top: 0.6rem; }
.ui-info-list dd { margin: 0; font-weight: 600; overflow-wrap: anywhere; }

@media (prefers-reduced-motion: reduce) {
    .ui-typing i, .ui-agent-tabs button.is-pulse .ui-count { animation: none; }
}

/* Conversa estreita: ações só com ícone (o texto vira dica ao passar o mouse) */
.ui-agent-main { container-type: inline-size; }
@container (max-width: 760px) {
    .ui-conv-actions .ui-btn-label { display: none; }
    .ui-conv-actions .btn { padding-left: 0.55rem; padding-right: 0.55rem; }
}

/* ============================================================== Painel ===== */
.ui-attention { display: flex; align-items: center; gap: 0.75rem; padding: 0.85rem 1.1rem; border-radius: var(--ui-radius); background: var(--ui-warn-soft); color: #78350f; border: 1px solid rgba(245, 158, 11, 0.35); }
.ui-attention .vesc-icon { width: 1.35rem; height: 1.35rem; color: var(--ui-warn); flex: none; }
.ui-metrics { list-style: none; margin: 0; padding: 0; }
.ui-metrics li { display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: 0.6rem 0; border-bottom: 1px solid var(--ui-border); font-size: 0.9rem; }
.ui-metrics li:last-child { border-bottom: 0; }
.ui-metrics span { color: var(--vesc-muted); }
.ui-metrics strong { display: inline-flex; align-items: center; gap: 0.3rem; color: var(--vesc-secondary); font-weight: 800; }
.ui-star-inline { width: 1rem; height: 1rem; color: #f59e0b; }
.ui-timeline { list-style: none; margin: 0; padding: 0; }
.ui-timeline li { display: flex; align-items: center; gap: 0.75rem; padding: 0.6rem 0; border-bottom: 1px solid var(--ui-border); font-size: 0.9rem; }
.ui-timeline li:last-child { border-bottom: 0; }
.ui-timeline code { font-size: 0.78rem; color: var(--vesc-muted); background: rgba(var(--vesc-secondary-rgb), 0.05); padding: 0.1rem 0.35rem; border-radius: 5px; }
.ui-timeline-time { flex: none; font-size: 0.75rem; color: var(--vesc-muted); white-space: nowrap; }
.ui-section-title .ui-badge { text-transform: none; letter-spacing: 0; }

/* ======================================================= Área do Cliente === */
.ui-welcome {
    position: relative;
    overflow: hidden;
    display: flex;
    align-items: center;
    gap: 1rem;
    margin-bottom: 1.25rem;
    padding: 1.5rem 1.5rem 1.6rem;
    border-radius: var(--ui-radius-lg);
    background: var(--ui-grad);
    color: #fff;
    box-shadow: var(--ui-shadow);
}
.ui-welcome::after { content: ""; position: absolute; right: -60px; top: -80px; width: 260px; height: 260px; border-radius: 50%; border: 46px solid rgba(255, 255, 255, 0.07); pointer-events: none; }
.ui-welcome-text { position: relative; z-index: 1; min-width: 0; }
.ui-welcome h1 { font-size: clamp(1.5rem, 3.5vw, 2rem); font-weight: 800; margin: 0 0 0.35rem; color: #fff; }
.ui-welcome-eyebrow { margin: 0; font-size: 0.8rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; color: rgba(255, 255, 255, 0.75); }
.ui-welcome-plan { display: flex; flex-wrap: wrap; align-items: center; gap: 0.45rem; margin: 0; color: rgba(255, 255, 255, 0.9); font-size: 0.925rem; }
.ui-welcome-plan .vesc-icon { width: 1.05rem; height: 1.05rem; }
.ui-badge-onDark { background: rgba(255, 255, 255, 0.18) !important; color: #fff !important; }
.ui-welcome-art { position: relative; z-index: 1; margin-left: auto; display: none; place-items: center; width: 4.5rem; height: 4.5rem; border-radius: 22px; background: rgba(255, 255, 255, 0.14); }
.ui-welcome-art .vesc-icon { width: 2.2rem; height: 2.2rem; }
@media (min-width: 576px) { .ui-welcome-art { display: grid; } }

.ui-billing { border-top: 4px solid var(--vesc-primary); }
.ui-billing.is-late { border-top-color: var(--ui-bad); }
.ui-billing.is-ok { border-top-color: var(--ui-ok); }
.ui-billing-amount { font-size: clamp(2rem, 5vw, 2.6rem); font-weight: 800; color: var(--vesc-secondary); letter-spacing: -0.03em; line-height: 1; margin: 0.2rem 0 0; }
.ui-billing-ok { font-size: 1.25rem; font-weight: 800; color: var(--ui-ok); }

.ui-tile {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    height: 100%;
    padding: 1.1rem;
    border-radius: var(--ui-radius);
    background: var(--vesc-surface);
    border: 1px solid var(--ui-border);
    box-shadow: var(--ui-shadow-sm);
    color: var(--vesc-text);
    text-decoration: none;
    transition: transform var(--ui-fast), box-shadow var(--ui-fast), border-color var(--ui-fast);
}
.ui-tile:hover { transform: translateY(-2px); box-shadow: var(--ui-shadow); border-color: rgba(var(--vesc-primary-rgb), 0.3); color: var(--vesc-text); }
.ui-tile .ui-icon-box { margin-bottom: 0.35rem; }
.ui-tile strong { font-size: 0.95rem; color: var(--vesc-secondary); line-height: 1.25; }
.ui-tile span:last-child { font-size: 0.8rem; color: var(--vesc-muted); line-height: 1.35; }

/* Barra superior e inferior da Área do Cliente */
.vesc-customer .vesc-customer-top { background: var(--ui-grad); box-shadow: 0 8px 24px -16px rgba(var(--vesc-secondary-rgb), 0.8); }
.vesc-customer .vesc-top-link { border-radius: 999px; padding: 0.45rem 0.9rem; font-weight: 600; }
.vesc-customer .vesc-bottom-nav { box-shadow: 0 -6px 20px -12px rgba(16, 24, 40, 0.25); border-top: 1px solid var(--ui-border); }
.vesc-customer .vesc-bottom-nav a.active { color: var(--vesc-primary); }
.vesc-customer .vesc-bottom-nav a.active .vesc-icon { background-color: var(--vesc-primary); }
.vesc-customer .vesc-bottom-nav a { position: relative; }
.vesc-customer .vesc-bottom-nav a.active::before { content: ""; position: absolute; top: 0; left: 30%; right: 30%; height: 3px; border-radius: 0 0 3px 3px; background: var(--vesc-primary); }
@media (prefers-reduced-motion: reduce) { .ui-tile, .ui-tile:hover { transition: none; transform: none; } }

/* ================================================ Chamados (conversa) ====== */
.vesc-thread { gap: 0.9rem; }
.vesc-msg {
    max-width: min(88%, 680px);
    padding: 0.8rem 1rem 0.7rem;
    border-radius: 18px;
    border-top-left-radius: 6px;
    background: #fff;
    border: 1px solid var(--ui-border);
    box-shadow: var(--ui-shadow-sm);
}
.vesc-msg-mine { background: var(--ui-soft); border-color: rgba(var(--vesc-primary-rgb), 0.18); border-top-left-radius: 18px; border-top-right-radius: 6px; }
.vesc-msg-internal { background: #fffbeb; border-color: #fcd34d; }
.vesc-msg-meta { font-size: 0.75rem; font-weight: 600; }
.vesc-thumb { border-radius: 12px; }

/* ======================================================= Telas de acesso === */
.vesc-auth {
    background:
        radial-gradient(ellipse at 15% 0%, rgba(var(--vesc-primary-rgb), 0.28), transparent 55%),
        radial-gradient(ellipse at 90% 100%, rgba(var(--vesc-secondary-rgb), 0.22), transparent 50%),
        color-mix(in srgb, var(--vesc-bg) 85%, #dde5f0);
}
.vesc-auth .vesc-card { border-radius: var(--ui-radius-lg); box-shadow: var(--ui-shadow-lg); border: 1px solid rgba(255, 255, 255, 0.6); }
.vesc-auth .vesc-card .card-body { padding: 2rem; }
@media (min-width: 576px) { .vesc-auth .vesc-card .card-body { padding: 2.5rem; } }
.vesc-auth .form-control-lg { min-height: 52px; font-size: 1rem; }
.vesc-auth h1 { font-weight: 800; color: var(--vesc-secondary); }

/* Lista de boletos e itens clicáveis antigos */
.vesc-invoice-list .list-group-item { border-color: var(--ui-border); }
.vesc-invoice-list .list-group-item-action:hover { background: var(--ui-softer); }
.list-group { --bs-list-group-border-radius: var(--ui-radius); }
.badge { font-weight: 700; letter-spacing: 0.01em; }

.ui-nav, .ui-agent-lists, .ui-chat-messages, .ui-quick-list { scrollbar-width: thin; scrollbar-color: rgba(var(--vesc-secondary-rgb), 0.2) transparent; }
.ui-auth-brand { display: inline-block; margin-bottom: 1.5rem; font-size: 1.25rem; font-weight: 800; color: var(--vesc-secondary); text-decoration: none; }
.ui-auth-brand .vesc-logo { max-height: 44px; max-width: 200px; }

/* ================================================== Atendimento em Kanban === */
.ui-kanban-page { display: flex; flex-direction: column; gap: 1rem; min-height: calc(100dvh - 64px - 3rem); }
.ui-kanban-page [hidden] { display: none !important; }
.ui-kanban-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 0.75rem 1rem; }
.ui-kanban-sub { margin: 0.15rem 0 0; font-size: 0.85rem; color: var(--vesc-muted); }
.ui-kanban-search { width: min(280px, 100%); background: #fff; border: 1px solid var(--ui-border); }
.ui-kanban-bar .ui-presence-switch { min-width: 220px; }
.ui-switch { display: inline-flex; align-items: center; gap: 0.5rem; font-size: 0.875rem; font-weight: 600; cursor: pointer; margin: 0; }
.ui-switch input { position: absolute; opacity: 0; pointer-events: none; }
.ui-switch-track { position: relative; width: 38px; height: 22px; border-radius: 999px; background: rgba(var(--vesc-secondary-rgb), 0.2); transition: background var(--ui-fast); }
.ui-switch-track::after { content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; box-shadow: var(--ui-shadow-sm); transition: transform var(--ui-fast); }
.ui-switch input:checked + .ui-switch-track { background: var(--vesc-primary); }
.ui-switch input:checked + .ui-switch-track::after { transform: translateX(16px); }
.ui-switch input:focus-visible + .ui-switch-track { outline: 3px solid rgba(var(--vesc-primary-rgb), 0.4); outline-offset: 2px; }

.ui-kanban {
    flex: 1;
    display: grid;
    grid-auto-flow: column;
    grid-auto-columns: minmax(248px, 1fr);
    gap: 1rem;
    overflow-x: auto;
    padding-bottom: 0.5rem;
    scroll-snap-type: x mandatory;
    scrollbar-width: thin;
}
@media (max-width: 575.98px) { .ui-kanban { grid-auto-columns: 86vw; } }
.ui-kcol {
    scroll-snap-align: start;
    display: flex;
    flex-direction: column;
    min-height: 420px;
    max-height: calc(100dvh - 64px - 11rem);
    border-radius: var(--ui-radius-lg);
    background: rgba(var(--vesc-secondary-rgb), 0.045);
    border: 2px solid transparent;
    transition: border-color var(--ui-fast), background var(--ui-fast);
}
.ui-kcol-head { display: flex; align-items: center; gap: 0.55rem; padding: 0.9rem 1rem 0.6rem; }
.ui-kcol-head h2 { margin: 0; font-size: 0.95rem; font-weight: 800; color: var(--vesc-secondary); }
.ui-kcol-head .ui-count { margin-left: auto; }
.ui-kcol-icon { display: grid; place-items: center; width: 1.9rem; height: 1.9rem; border-radius: 9px; background: #fff; box-shadow: var(--ui-shadow-sm); }
.ui-kcol-icon .vesc-icon { width: 1rem; height: 1rem; }
.ui-kcol.is-waiting .ui-kcol-icon { color: var(--ui-warn); }
.ui-kcol.is-transferred .ui-kcol-icon { color: var(--ui-info); }
.ui-kcol.is-active .ui-kcol-icon { color: var(--vesc-primary); }
.ui-kcol.is-closed .ui-kcol-icon { color: var(--ui-ok); }
.ui-kcol.is-waiting { border-top: 3px solid #f59e0b; }
.ui-kcol.is-transferred { border-top: 3px solid var(--ui-info); }
.ui-kcol.is-active { border-top: 3px solid var(--vesc-primary); }
.ui-kcol.is-closed { border-top: 3px solid var(--ui-ok); }
.ui-kcol-body { flex: 1; overflow-y: auto; padding: 0.25rem 0.7rem 0.9rem; display: flex; flex-direction: column; gap: 0.6rem; scrollbar-width: thin; }
.ui-kcol-empty { display: grid; place-items: center; min-height: 120px; padding: 1rem; border: 2px dashed rgba(var(--vesc-secondary-rgb), 0.12); border-radius: var(--ui-radius); color: var(--vesc-muted); font-size: 0.85rem; text-align: center; }
.ui-kcol.can-drop { border-color: rgba(var(--vesc-primary-rgb), 0.35); border-style: dashed; }
.ui-kcol.can-drop .ui-kcol-body::after { content: attr(data-drop-hint); display: grid; place-items: center; min-height: 64px; border-radius: var(--ui-radius); border: 2px dashed rgba(var(--vesc-primary-rgb), 0.4); color: var(--vesc-primary); font-size: 0.82rem; font-weight: 700; }
.ui-kcol.is-over { background: rgba(var(--vesc-primary-rgb), 0.09); border-color: var(--vesc-primary); }
.ui-kcol.no-drop { opacity: 0.55; }
.ui-kcol.is-pulse { animation: ui-kpulse 0.8s ease-in-out 3; }
@keyframes ui-kpulse { 50% { box-shadow: 0 0 0 4px rgba(245, 158, 11, 0.35); } }

.ui-kcard {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
    padding: 0.85rem;
    border-radius: var(--ui-radius);
    background: #fff;
    border: 1px solid var(--ui-border);
    box-shadow: var(--ui-shadow-sm);
    cursor: grab;
    transition: box-shadow var(--ui-fast), transform var(--ui-fast), border-color var(--ui-fast), opacity var(--ui-fast);
}
.ui-kcard:hover { box-shadow: var(--ui-shadow); border-color: rgba(var(--vesc-primary-rgb), 0.25); }
.ui-kcard:focus-visible { outline: 3px solid rgba(var(--vesc-primary-rgb), 0.45); outline-offset: 2px; }
.ui-kcard.is-dragging { opacity: 0.45; transform: rotate(1.5deg); cursor: grabbing; }
.ui-kcard.is-open { border-color: var(--vesc-primary); box-shadow: 0 0 0 3px rgba(var(--vesc-primary-rgb), 0.15); }
.ui-kcard.has-unread { border-left: 4px solid var(--ui-bad); }
.ui-kcard.is-team { background: color-mix(in srgb, #fff 92%, var(--vesc-bg)); }
.ui-kcard-top { display: flex; align-items: flex-start; gap: 0.6rem; }
.ui-kcard-name { display: block; font-size: 0.92rem; color: var(--vesc-secondary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-kcard-dep { display: block; font-size: 0.75rem; color: var(--vesc-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ui-kcard-time { flex: none; font-size: 0.72rem; color: var(--vesc-muted); }
.ui-kcard-preview { margin: 0; font-size: 0.84rem; color: color-mix(in srgb, var(--vesc-text) 80%, #fff); line-height: 1.4; display: -webkit-box; -webkit-line-clamp: 2; line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.ui-kcard.has-unread .ui-kcard-preview { color: var(--vesc-text); font-weight: 600; }
.ui-kcard-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 0.35rem; }
.ui-kcard-meta .ui-badge { font-size: 0.68rem; padding: 0.12rem 0.5rem; }
.ui-kcard-agent { display: inline-flex; align-items: center; gap: 0.3rem; font-size: 0.75rem; font-weight: 600; color: var(--vesc-muted); }
.ui-avatar.is-xs { width: 1.35rem; height: 1.35rem; font-size: 0.55rem; }
.ui-kcard .btn { min-height: 34px; }

/* Gaveta lateral da conversa */
.ui-drawer-backdrop { position: fixed; inset: 0; z-index: 1040; background: rgba(11, 18, 32, 0.28); opacity: 0; transition: opacity 0.2s; }
.ui-drawer-backdrop.is-open { opacity: 1; }
.ui-drawer {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    z-index: 1045;
    width: min(560px, 100vw);
    background: var(--vesc-surface);
    box-shadow: -24px 0 48px -24px rgba(16, 24, 40, 0.45);
    transform: translateX(100%);
    transition: transform 0.22s var(--ui-ease);
    display: flex;
}
.ui-drawer.is-open { transform: none; }
.ui-drawer .ui-conv { height: 100%; min-height: 0; width: 100%; }
.ui-conv-toolbar { display: flex; flex-wrap: wrap; gap: 0.4rem; padding: 0.6rem 1rem; border-bottom: 1px solid var(--ui-border); background: #fff; flex: none; }
.ui-conv-toolbar:not(:has(> :not([hidden]))) { display: none; }
.ui-conv-info { padding: 0.9rem 1rem; border-bottom: 1px solid var(--ui-border); background: var(--ui-softer); flex: none; }
.ui-info-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); gap: 0.6rem 1rem; margin: 0; }
.ui-info-grid dt { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--vesc-muted); }
.ui-info-grid dd { margin: 0; font-weight: 600; font-size: 0.9rem; overflow-wrap: anywhere; }

/* Aviso rápido */
.ui-toast { position: fixed; left: 50%; bottom: 1.5rem; z-index: 1060; transform: translateX(-50%); padding: 0.7rem 1.1rem; border-radius: 12px; background: var(--ui-ink); color: #fff; font-weight: 600; font-size: 0.9rem; box-shadow: var(--ui-shadow-lg); max-width: calc(100vw - 2rem); }
.ui-toast.is-ok { background: #065f46; }
.ui-toast.is-bad { background: #991b1b; }
.ui-toast.is-info { background: var(--vesc-secondary); }

@media (prefers-reduced-motion: reduce) {
    .ui-drawer, .ui-drawer-backdrop, .ui-kcard { transition: none; }
    .ui-kcol.is-pulse { animation: none; }
}

/* ================================================== Assistente virtual (IA) === */
.ui-typing { display: inline-flex; align-items: center; gap: 0.3rem; margin: 0 1rem 0.5rem; padding: 0.6rem 0.85rem; width: fit-content; border-radius: 16px 16px 16px 4px; background: #fff; border: 1px solid var(--ui-border); box-shadow: var(--ui-shadow-sm); }
.ui-typing[hidden] { display: none; }
.ui-typing span { width: 7px; height: 7px; border-radius: 50%; background: var(--vesc-muted); animation: ui-typing 1.2s infinite ease-in-out; }
.ui-typing span:nth-child(2) { animation-delay: 0.15s; }
.ui-typing span:nth-child(3) { animation-delay: 0.3s; }
@keyframes ui-typing { 0%, 60%, 100% { opacity: 0.3; transform: translateY(0); } 30% { opacity: 1; transform: translateY(-3px); } }
.ui-badge.is-ai { background: rgba(124, 58, 237, 0.1); color: #6d28d9; }
.ui-badge.is-ai .vesc-icon { width: 0.85rem; height: 0.85rem; }
.ui-kcard.is-ai { border-left: 4px solid #8b5cf6; }
.ui-ai-stat { font-variant-numeric: tabular-nums; }
.ui-ai-transcript { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 0.5rem; }
.ui-ai-transcript li { padding: 0.55rem 0.8rem; border-radius: 12px; background: var(--ui-softer); white-space: pre-wrap; overflow-wrap: anywhere; font-size: 0.9rem; }
.ui-ai-transcript li.is-assistant { background: rgba(124, 58, 237, 0.07); }
.ui-ai-transcript li.is-tool { background: transparent; border: 1px dashed var(--ui-border); font-family: ui-monospace, monospace; font-size: 0.8rem; color: var(--vesc-muted); }
.ui-ai-transcript small { display: block; font-weight: 700; font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--vesc-muted); margin-bottom: 0.15rem; }
.ui-ai-playground { max-height: 460px; overflow-y: auto; }
@media (prefers-reduced-motion: reduce) { .ui-typing span { animation: none; } }
.ui-bubble-copy { display: inline-flex; align-items: center; gap: 0.35rem; margin-top: 0.45rem; padding: 0.35rem 0.7rem; border: 1px solid var(--ui-border); border-radius: 999px; background: #fff; color: var(--vesc-primary); font-size: 0.8rem; font-weight: 700; cursor: pointer; }
.ui-bubble-copy:hover { background: rgba(var(--vesc-primary-rgb), 0.08); }
.ui-bubble-copy.is-done { color: var(--ui-ok); border-color: var(--ui-ok); }
.ui-bubble-copy .vesc-icon { width: 0.9rem; height: 0.9rem; }

/* ===================================== Mensagem de voz no chat (áudio) ====== */
.ui-record { display: flex; align-items: center; gap: 0.5rem; margin: 0 0 0.5rem; padding: 0.5rem 0.75rem; border-radius: 12px; background: rgba(var(--vesc-primary-rgb), 0.08); border: 1px solid rgba(var(--vesc-primary-rgb), 0.25); }
.ui-record[hidden] { display: none; }
.ui-record-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--ui-bad); animation: ui-rec 1.1s infinite; flex: none; }
@keyframes ui-rec { 50% { opacity: 0.25; } }
.ui-record-time { font-variant-numeric: tabular-nums; font-weight: 700; font-size: 0.85rem; flex: none; }
.ui-record-text { flex: 1; min-width: 0; font-size: 0.82rem; color: var(--vesc-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ui-bubble-audio { display: block; width: min(260px, 100%); margin-top: 0.4rem; height: 40px; }
.ui-msg.is-mine .ui-bubble-audio { filter: invert(1) hue-rotate(180deg); }
.ui-bubble-listen { display: inline-flex; align-items: center; gap: 0.3rem; margin-top: 0.4rem; padding: 0.25rem 0.6rem; border-radius: 999px; border: 1px solid var(--ui-border); background: transparent; color: var(--vesc-muted); font-size: 0.75rem; font-weight: 600; cursor: pointer; }
.ui-bubble-listen:hover { color: var(--vesc-primary); border-color: var(--vesc-primary); }
.ui-bubble-listen .vesc-icon { width: 0.85rem; height: 0.85rem; }
[data-action="audio-mode"].is-on { color: var(--vesc-primary); background: rgba(var(--vesc-primary-rgb), 0.12); }
@media (prefers-reduced-motion: reduce) { .ui-record-dot { animation: none; } }

/* Miniatura e pré-visualização do fundo de um slide (Painel → Site → Slides). */
.ui-slide-thumb-cell { width: 108px; }
.ui-slide-thumb { width: 96px; height: 54px; object-fit: cover; border-radius: 8px; border: 1px solid var(--bs-border-color); }
.ui-slide-preview { width: 100%; max-height: 180px; object-fit: cover; border-radius: 12px; border: 1px solid var(--bs-border-color); }

/* Escolha do desenho de fundo do slide: miniatura + rádio (Painel → Site → Slides). */
.ui-fundo-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 0.6rem; }
.ui-fundo-card {
    display: block;
    padding: 0.4rem;
    border: 1px solid var(--bs-border-color);
    border-radius: 12px;
    cursor: pointer;
}
.ui-fundo-card.is-active, .ui-fundo-card:hover { border-color: var(--vesc-primary); }
.ui-fundo-card:has(input:checked) { border-color: var(--vesc-primary); box-shadow: 0 0 0 2px rgba(var(--vesc-primary-rgb), 0.25); }
.ui-fundo-card img { width: 100%; height: auto; aspect-ratio: 16 / 9; object-fit: cover; border-radius: 8px; display: block; }
.ui-fundo-card > span { display: flex; align-items: center; gap: 0.4rem; margin-top: 0.4rem; font-size: 0.78rem; line-height: 1.2; }

/* Escolha do tema do site (Painel → Site → Tema). Fica aqui, e não no site-themes.css,
   porque o painel precisa dela também quando o tema escolhido é o padrão — que não carrega aquele arquivo. */
.ui-theme-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); gap: 1rem; }
.ui-theme-card {
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
    padding: 0.75rem;
    border: 2px solid var(--bs-border-color);
    border-radius: 14px;
    /* Tokens do Bootstrap: já viram claro ou escuro conforme o tema escolhido em Site → Tema. */
    background: var(--bs-tertiary-bg);
    color: var(--bs-body-color);
}
.ui-theme-card.is-active { border-color: var(--vesc-primary); box-shadow: 0 0 0 3px rgba(var(--vesc-primary-rgb), 0.15); }
.ui-theme-preview { border-radius: 10px; overflow: hidden; border: 1px solid var(--bs-border-color); }
.ui-theme-bar { height: 14px; display: flex; align-items: center; gap: 4px; padding: 0 6px; }
.ui-theme-bar span { width: 18px; height: 3px; border-radius: 2px; background: currentColor; opacity: 0.55; }
.ui-theme-hero { height: 52px; padding: 8px; display: flex; flex-direction: column; justify-content: center; gap: 4px; }
.ui-theme-hero b { display: block; height: 7px; width: 65%; border-radius: 3px; background: currentColor; }
.ui-theme-hero i { display: block; height: 4px; width: 45%; border-radius: 3px; background: currentColor; opacity: 0.55; }
.ui-theme-cards { display: flex; gap: 5px; padding: 8px; }
.ui-theme-cards span { flex: 1; height: 26px; border-radius: 6px; }
.ui-theme-name { font-weight: 700; font-size: 0.92rem; color: var(--bs-body-color); }
.ui-theme-desc { font-size: 0.8rem; color: var(--bs-secondary-color); margin: 0; }

.ui-theme-preview.is-padrao { background: #f5f7fb; }
.ui-theme-preview.is-padrao .ui-theme-bar { background: #fff; color: #12355b; }
.ui-theme-preview.is-padrao .ui-theme-hero { background: linear-gradient(135deg, #12355b, #1d6fb8); color: #fff; }
.ui-theme-preview.is-padrao .ui-theme-cards span { background: #fff; border: 1px solid #e5e9f2; }

.ui-theme-preview.is-escuro { background: #070c17; }
.ui-theme-preview.is-escuro .ui-theme-bar { background: #05090f; color: #94a3c4; }
.ui-theme-preview.is-escuro .ui-theme-hero { background: linear-gradient(135deg, #070c17, #1b3a5c); color: #e9eefb; }
.ui-theme-preview.is-escuro .ui-theme-cards span { background: #131c2f; border: 1px solid rgba(255, 255, 255, 0.09); }

.ui-theme-preview.is-neon { background: #05060f; }
.ui-theme-preview.is-neon .ui-theme-bar { background: #04050c; color: #9fa6cc; }
.ui-theme-preview.is-neon .ui-theme-hero { background: linear-gradient(135deg, #05060f, #1b1040 45%, #05233a); color: #22d3ee; }
.ui-theme-preview.is-neon .ui-theme-cards span { background: linear-gradient(160deg, rgba(124, 58, 237, 0.35), #0a0c1b); border: 1px solid rgba(124, 58, 237, 0.4); }

.ui-theme-preview.is-clean { background: #fff; }
.ui-theme-preview.is-clean .ui-theme-bar { background: #fff; color: #111827; }
.ui-theme-preview.is-clean .ui-theme-hero { background: linear-gradient(180deg, #f7f8fb, #fff); color: #111827; }
.ui-theme-preview.is-clean .ui-theme-cards span { background: #fff; border: 1px solid #e7e9ef; }